| small | medium | large | |
|---|---|---|---|
| RMA Package (annual) | 3 per year | 5 per year | 10 per year |
| Portal User Package (monthly) | + 5 users | + 10 users | + 25 users |
| Ticket Plus Package (monthly) | + 10 tickets | + 25 tickets | + 50 tickets |
| Package for SD Activities (monthly) | + 0,5 BD on demand | + 1 BD on demand | + 2 BD on demand |
| Proact. Monitoring Package (monthly – only Standard + Premium) | < 10 devices | 10 – 100 devices | up to 250 devices |
| Portal Training Package (one-time webinar) | up to 10 participants |
Robotron Service Desk
Your main address for all service related requests
Availability: 7 x 24h, 365 Days
Response time: 0,5h/1h/2h
Update time: 1 Business Day
Number of tickets: 25/Month
User in the portal: 5 User
Ticket templates: 5 customer specific templates
Availability: 5 x 24h, Mo 6:00 a.m. – Sa 6:00 a.m.
Response time: 1h/2h/4h
Update time: 2 Business Days
Number of tickets: 20/Month
User in the Portal: 5 User
Ticket templates: 5 Customer specific templates
Availabilty: Mo – Fr, 6:00 a.m. – 8:00 p.m.
Response time: 2h/3h/6h
Update time: 3 Business Days
Number of Tickets: 15/Month
User in the Portal: 3 User
Ticket templates 3 customer specific templates
Overview of the additional packages:
We look forward to hearing from you!
We will be happy to answer your questions and provide you with individual advice.
