Service Packages

Hotline

  • Expert hotline for incident and service request processing
  • Consulting on deployment of technology products

On-Call Service 24x7

Around-the-clock service guarantee, whether by phone, ticket or system event

 

Remote Monitoring

Continuous monitoring of customer systems in combination with DBA on-call service - including a 24×7 option

Patch Installation

Installation of updates for up to 4 patch cycles per year at fixed flat rates

 

Technology

Database and middleware platforms are the focus of our numerous certified experts. We like to share this knowledge with you. You can also use our expert blog for this purpose.

Service Models

Operational Support

Support of your database administrator via an "extended workbench" for consulting, 2nd level support and vacation replacement with guaranteed response times

RemoteDBA

Remote provision of the DBA role. This includes proactive system monitoring, administration of target systems and supplementary service packages as requested.

Managed Services

Complete or partial outsourcing of operations: A Robotron Service Account Manager (SPOC) is responsible for the central coordination and safeguarding of your individual processes. We assume operational responsibility for the contractually agreed systems with further service level agreements.

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