The Robotron Service Desk is your single point of contact and the primary address for all questions about our products and services. Our team will help you and provide you with information for all requests, adjustments, problems or incidents. Depending on your services and packages, the Robotron Service Desk will provide you with
- Availability according to agreed service times via ticket system, e-mail and telephone
- Prompt pre-qualification of incidents and service requests and, if necessary, forwarding to the second level support team
- Primary solutions for incidents based on defined workarounds
- Communication and coordination of your requests as well as responsibility for existing tickets
- Monitoring