Support with Oracle-Systems

Owing to a skilled and experienced Support team Robotron assists its customers with design, maintenance and administration of their Oracle database. In so doing certified database administrators and specialists share their knowledge and their wide experiences.

Planning and implementation

Robotron offers comprehensive assistance and support with planning and implementing of Oracle databases, application servers, clusters, Linux and virtual systems:

• Oracle high availability (solutions to minimize the default risk of important systems with the help of Oracle Real Application Clusters, Oracle Dataguard, Oracle Failsafe)
• Oracle backup and recovery (backup and recovery concepts for the operation of Oracle databases with Recovery manager, Data Pump)
• Oracle replication (flexible solutions for distributed locations and data warehousing)
• Oracle upgrades and migrations (introduction of software or platform release as well as migration of third-party systems into an Oracle infrastructure)
• Oracle database tuning (analysis and short-term adjustment of service bottleneck)
• Oracle security (security technologies to implement guidelines of data security and compliance requirements)

Protection of the operations

There are different possibilities to protect the running operations of Oracle systems and to assist with occurring problems as quickly as possible. Robotron provides different packages that can be combined according to the chosen support level:

• Oracle hotline to consult and assist with problems
• Remote monitoring of the Oracle infrastructure with robotron*DBAcheck in terms of passive or active database monitoring
• Oracle DBA standby-service to support with the remediation of failures twenty-four-seven
• In-house service to support with problems and assist with questions and answers
• Operative assignments for administration and improvement of the operating performance
• OraInfoline – the compact newsletter with important Oracle news